Service Delivery Policy

Last updated: 21 October 2026

Digital delivery

AK World delivers most services electronically, through agreed channels such as business email, secure links, project portals, meetings or authorized access to the client's systems. A physical delivery or courier service is not ordinarily involved unless expressly agreed.

Timelines and project start

Each project timeline, milestone schedule and start condition will be agreed in a quotation, statement of work or other written agreement. A public website estimate is not a guaranteed delivery date. Delivery normally depends on agreement acceptance, required materials, access and any agreed initial payment.

Required customer inputs

Customers are responsible for supplying accurate instructions, brand assets, content, access and review feedback needed for delivery. If necessary information, approvals or credentials are delayed, a revised timetable may need to be agreed.

Milestones, revisions and acceptance

Where work is divided into milestones, completed items may be presented for review. The number of revisions, acceptance criteria and any post-delivery support are determined by the written project scope. Requests outside the agreed scope may need a new quotation or change order.

Subscriptions and continuing services

For ongoing support, hosting, marketing or other subscription services, the service period and included activities will be described in the accepted plan or agreement. Renewal and cancellation terms are explained before purchase and in our Refund & Cancellation Policy.

Delivery problems and assistance

If a deliverable or access link has not arrived within the confirmed schedule, contact support@akworldservice.com with the project reference. We will investigate and provide a status update or discuss a revised delivery arrangement as appropriate.

International customers

AK World may provide services remotely to customers outside Pakistan. A client's geographic location does not indicate that AK World has a physical office in that country. The AK World business office is located in Lahore, Pakistan.

Contact AK World

For questions or requests related to this policy, contact AK World at support@akworldservice.com | +92 323 9864302 | 6-2, Arcane Cowork, Block 2, Sector C-1, Ahmed Avenue, Lahore, Pakistan.